nerogold

Privacy Policy

Last Updated: February 2026

1. Introduction

NeroGold ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our NFT Gold platform and services. By using NeroGold, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

During registration and KYC verification, we collect:

  • Full name
  • Date of birth
  • Nationality
  • Government-issued identification (passport, national ID, driver's license)
  • Residential address
  • Contact information (email, phone number)
  • Proof of address documents

2.2 Wallet and Transaction Information

  • Digital wallet address
  • Transaction history (purchases, redemptions)
  • NFT Gold holdings and serial numbers
  • Payment information (stablecoin transactions)

2.3 Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Login timestamps
  • Usage data and browsing patterns

2.4 Communication Records

We maintain records of your communications with our support team, including emails, chat logs, and customer service inquiries.

3. How We Use Your Information

We use your information for the following purposes:

  • Account Management: To create and maintain your NeroGold account
  • KYC Compliance: To verify your identity and comply with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations
  • Transaction Processing: To facilitate NFT Gold purchases, minting, and redemptions
  • Communication: To send you order confirmations, redemption updates, and important service notifications
  • Security: To protect against fraud, unauthorized access, and other security threats
  • Customer Support: To respond to your inquiries and provide assistance
  • Platform Improvement: To analyze usage patterns and enhance our services
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Information Sharing and Disclosure

We may share your information with:

4.1 Service Partners

We share necessary information with our trusted partners (e.g. Zeny, KAP Gold) to facilitate gold procurement, storage, and redemption services. These partners are contractually obligated to maintain the confidentiality and security of your information.

4.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, regulators, or law enforcement agencies when required by law or to comply with legal obligations, court orders, or regulatory requests.

4.3 Service Providers

We may engage third-party service providers for KYC verification, payment processing, cloud hosting, data analytics, and cybersecurity services. These providers have access to your information only to perform specific tasks on our behalf.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4.5 Consent-Based Sharing

We may share your information with other parties when you provide explicit consent to do so.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

  • Encryption of data in transit and at rest
  • Secure access controls and authentication mechanisms
  • Regular security audits and vulnerability assessments
  • Employee training on data protection and privacy
  • Firewalls and intrusion detection systems

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. KYC and transaction records may be retained for regulatory compliance purposes, typically for a minimum of 5–7 years after account closure or final transaction.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights. To exercise these rights, please contact us at support@nerogold.my. We will respond to your request within the timeframe required by applicable law.

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information, subject to legal retention requirements
  • Objection: Object to certain processing activities
  • Data Portability: Request transfer of your information to another service provider
  • Withdraw Consent: Withdraw consent for data processing where applicable

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

You can control cookie settings through your browser preferences. However, disabling cookies may affect Platform functionality.

  • Remember your login preferences
  • Analyze Platform usage and performance
  • Enhance security
  • Personalize your experience

9. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including Malaysia and other jurisdictions where our service providers are located. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. Children's Privacy

NeroGold is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

11. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes via email or Platform notification. The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of NeroGold after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

By using NeroGold, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

For privacy-related inquiries, please visit our Contact Us page or email support@nerogold.my.